Support

Alby Support

Last updated: 6 June 2026

Use this page for help with Alby accounts, event microsites, Alby Vote, Alby Interact, billing, access links and Zoom integration support.

Need help? Submit the support form below. Include your account name, event name, product area and a short description of the issue. If you are already signed in, we will pre-fill your name and email where possible.

Support request form

This form sends your request to Alby support without publishing a raw support email address on the website.

What to include in a support request

  • Your name and preferred contact details.
  • The Alby account or organisation name.
  • The event name and event URL, if relevant.
  • The product area involved, such as Microsites, Alby Vote, Alby Interact, billing or Zoom.
  • What you expected to happen and what actually happened.
  • Any error messages, screenshots or browser console details that may help diagnose the issue.

Zoom integration support

For Zoom integration issues, also include:

  • Whether the Zoom account is connected in Alby Account Settings.
  • The Zoom meeting ID or a description of the meeting being embedded.
  • Whether the meeting host has already started the meeting.
  • Whether the issue appears in Page Builder preview, the public microsite page, or both.
  • Any visible Zoom error message or browser console line beginning with Alby Zoom join request.

Self-help documentation

Documentation for the Alby Zoom Element is available at /documentation/.

Privacy and legal

Privacy, terms and cookie information is available from the Alby legal information page.